Returns & Exchanges

At La Colombe Coffee Workshop, we strive for perfection in every roast, but if you are not satisfied with your purchase, we offer returns on non-perishable equipment and exchanges for coffee quality concerns. Due to the perishable nature of roasted coffee, we handle coffee returns on a case-by-case basis to ensure you receive the freshest experience possible.

1

Contact Support

Reach out to our workshop team within 30 days of your purchase with your order number and details regarding the issue.

2

Receive Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) or a replacement confirmation for coffee quality issues.

3

Package Your Item

For brewing equipment and merchandise, securely pack the item in its original packaging to ensure it is not damaged during transit.

4

Ship and Refund

Affix the provided shipping label and drop the package at any authorized carrier location; once received, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing